Some US adults are using AI for financial guidance but few trust it, Gallup poll finds
- About 1 in 5 Americans who sought financial advice in the past year turned to AI.
- Only about 3 in 10 U.S. adults have confidence in AI's expertise for managing money.
- 8 in 10 U.S. adults have at least some confidence in financial advisers.
- Younger generations are more likely to use AI for financial advice compared to older adults.
- Affordability often deters younger adults from hiring a financial adviser.
A recent Gallup survey, conducted in partnership with Edward Jones, revealed that some U.S. adults are using artificial intelligence (AI) for financial guidance, although it is not the most trusted source of advice. Approximately 20% of Americans who sought financial advice in the past year turned to AI, but only about 30% of U.S. adults expressed a great deal or some confidence in AI's financial expertise.
The survey found that while 80% of U.S. adults have at least some confidence in financial advisers, only about one-third of those seeking advice consulted a professional adviser. Instead, 73% relied on their own internet research. Younger generations, particularly Gen Z and millennials, are more inclined to use AI for financial advice, with affordability being a significant factor in their choices.
Financial experts caution consumers to be careful when relying solely on AI for financial decisions, emphasizing the importance of combining AI insights with information from trusted sources. The survey included responses from 5,075 U.S. adults aged 21 and older, conducted from March 20 to April 6, 2026, with a margin of error of plus or minus 1.8 percentage points.
一些美国成年人使用人工智能进行财务指导，但信任度不高，盖洛普调查发现
最近的一项盖洛普调查显示，一些美国成年人正在使用人工智能（AI）进行财务指导，但这并不是最受信任的建议来源。大约20%的美国成年人在过去一年中寻求财务建议时使用了人工智能，但只有大约30%的美国成年人对人工智能的财务专业能力表示有信心。
调查发现，尽管80%的美国成年人至少对财务顾问有一定的信心，但在寻求建议的人中，只有三分之一咨询了专业顾问。相反，73%的人依赖自己的互联网研究。年轻一代，尤其是Z世代和千禧一代，更倾向于使用人工智能进行财务建议，经济负担是他们选择的重要因素。
财务专家提醒消费者在依赖人工智能进行财务决策时要谨慎，强调将人工智能的见解与来自可信来源的信息结合的重要性。此次调查共收集了5,075名21岁及以上美国成年人的反馈，调查时间为2026年3月20日至4月6日，误差范围为正负1.8个百分点。