Self-learning intelligent customer experience company Omilia completes €58.1 million Series B financing, led by Expedition Growth Capital
- Omilia has raised €58.1 million in a Series B funding round led by Expedition Growth Capital.
- The company plans to use the funds to accelerate its expansion in North America and globally.
- Omilia will open its first US office in the second half of 2026.
- The company's annual recurring revenue (ARR) has grown to over €52 million.
- Omilia's clients include Capital One, Taco Bell, and several other major companies.
Omilia, a Cyprus-based enterprise-grade Agentic Customer Experience company, has successfully closed a €58.1 million Series B funding round led by Expedition Growth Capital. The funds will be utilized to enhance the company's expansion efforts in North America and other global markets.
Founded in 2002, Omilia specializes in self-learning customer experience agents and voice-first AI platforms for regulated industries such as banking, insurance, and healthcare. The company has achieved various compliance certifications, including FedRAMP, PCI-DSS, SOC 2, HIPAA, and GDPR.
Currently, Omilia's systems manage over 1 million calls per day for a Tier 1 US bank and provide real-time assistance for 600,000 calls daily at a multinational US insurer. The company is also partnering with Taco Bell to deploy voice AI technology at over 1,000 drive-thru locations across the United States.
自学习智能客户体验公司Omilia完成5810万欧元B轮融资，由Expedition Growth Capital主导
Omilia是一家总部位于塞浦路斯的企业级Agentic客户体验公司，已成功完成由Expedition Growth Capital主导的5810万欧元B轮融资。这笔资金将用于增强公司在北美及其他全球市场的扩展努力。
Omilia成立于2002年，专注于为银行、保险和医疗等受监管行业提供自学习客户体验代理和以语音为先的人工智能平台。该公司已获得包括FedRAMP、PCI-DSS、SOC 2、HIPAA和GDPR在内的多项合规认证。
目前，Omilia的系统每天为一家美国顶级银行处理超过100万通电话，并为一家跨国美国保险公司提供实时协助，处理60万通电话。该公司还与Taco Bell合作，在美国超过1000个自驾取餐地点部署语音AI技术。